Design the perfect customer journey with CRM

Now to systematically

Achieve long-term customer loyalty and optimise business processes through consistent, systematic customer relationship management.

What is CRM
(Customer Relationship Management)?

Customer relationship management describes the holistic customer orientation of a company and aims to strengthen the relationship with customers. The core task is to identify the needs of the customers and to offer appropriate solutions.

A CRM system (Customer Relationship Management) enables you to systematically design and improve the relationship with your customers. In doing so, all customer data is collected and managed in a structured way in a software, so that you can better understand what your customers want. You can also provide targeted offers and personalised communication to strengthen the bond with your existing customers and attract new ones.

At WPWA Digital, we work with you to develop customised concepts: Which CRM system is the right one for your digital strategy, which functions and features can be integrated into your existing system and how you can make the best use of your CRM solution or achieve the best possible results with your CRM solution.

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„Every company has different requirements for a CRM system. Corporations with several business units need a completely different set-up than start-ups. We help you choose the best tech stack and processes for your needs.“

Anna Maria Stranieri

Head of Online Marketing

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Our services:

CRM consulting

Experienced consultants develop customised concepts together with you: Which CRM is the right one for your digital strategy and which functions can be integrated into your existing system.

CRM implementation

We implement your CRM system and take care of the technical implementation / configuration, such as the connection of telephone systems, ERP systems and scheduling tools, as well as the adaptation of the interfaces and regular extensions and adjustments to them.

Training / Onboarding / Coaching

We offer you technical assistance in setting up modules, components, interfaces and integrations.

In addition, we train you and your employees from all company functions (in addition to sales and marketing, also customer service, personnel, supply chain and partner management) so that you can exploit the full potential of your CRM solution. Training and coaching is available for CRM beginners as well as advanced users.

Maintenance and support

Once your CRM system is up and running, we continue to be at your side as a sparring partner or to implement new functions - just as you wish.